Order Terms

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Order Terms

Chinee Testing Service Co., Ltd. provides testing, inspection, audit, and regulatory consultancy services for international manufacturers, importers, exporters, retailers, and brand owners. Our service scope includes agricultural and food products, electronic products and components, textiles, footwear, leather goods, packaging, hardware, home décor, personal care products, sports products, materials, and other consumer or industrial products. The following ordering process explains how to request a quotation, confirm service requirements, submit samples or arrange inspections, make payment, and receive results.

1. Inquiry and Service Selection

Please send us an inquiry describing the product and the service required. Depending on the project, this may include product testing, material or component testing, EMC or RF testing, product safety evaluation, packaging testing, environmental testing, quality inspection, factory audit, certification support, or regulatory consultancy.

To help us review your request accurately, please provide as much of the following information as possible:

If the applicable standard or service scope is not yet known, our team can review the information provided and discuss suitable options according to the product type, intended market, and customer requirements.

2. Customized Service and Quotation

Each quotation is prepared according to the confirmed service scope. Pricing may depend on the product type, number of models, materials or components, required test items, applicable standards, sample quantity, inspection location, reporting requirements, project urgency, and other technical details.

Customized test plans, inspection checklists, audit scopes, and regulatory consultancy services can be discussed before the order is placed. Any optional services, sample preparation costs, travel-related expenses, courier charges, taxes, retesting fees, or third-party charges will be identified where applicable and subject to confirmation.

A quotation remains subject to technical review and final confirmation. If product specifications or project requirements change after quotation, the price and schedule may need to be updated.

3. Order Confirmation

An order is considered confirmed after both parties agree on the service scope, quotation, required documents, sample arrangements, expected schedule, and payment terms. Chinee Testing Service Co., Ltd. may issue a quotation, proforma invoice, service order, or other order document for confirmation.

Before approval, please verify the following information:

  1. The legal company name, billing information, and contact details are correct.
  2. The product name, model numbers, materials, and sample descriptions are accurate.
  3. The requested standards, test items, inspection criteria, or consultancy scope are clearly stated.
  4. The report format, language, applicant information, and other documentation requirements are confirmed.
  5. The sample delivery address, inspection location, and requested service schedule are correct.

Changes requested after order confirmation may affect the quotation, required sample quantity, testing progress, inspection arrangement, or completion schedule. Such changes will be reviewed and confirmed separately.

4. Payment Terms

Available payment arrangements are confirmed according to the service type, order value, project scope, customer account status, and other order details. Payment instructions, currency, banking information, transaction charges, and due dates will be stated in the applicable quotation or invoice.

Testing, inspection, audit, consultancy, report release, or other work may begin after the required order confirmation and payment conditions have been completed. Bank charges, intermediary bank fees, taxes, duties, and other transaction-related costs are handled according to the confirmed order terms.

Please use only the payment details shown on an official document issued by Chinee Testing Service Co., Ltd. If payment instructions appear to have changed, contact our team through a previously verified communication channel before making payment.

5. Sample Submission and Project Preparation

Customers are responsible for providing representative samples, accurate product information, necessary accessories, operating instructions, safety data, technical documents, and any special preparation requirements. The required sample quantity and condition depend on the test method and project scope and will be confirmed before shipment whenever possible.

Samples should be packed securely and clearly marked with the customer name, product name, model number, quotation or order reference, and handling instructions. For chemicals, batteries, food products, agricultural products, liquids, powders, cosmetics, or other regulated materials, customers must provide accurate shipping declarations and comply with applicable transport requirements.

Testing or evaluation may be delayed if samples are damaged, incomplete, mislabeled, inconsistent with the confirmed product description, or insufficient for the requested work. Additional samples or documentation may be requested following the initial review.

6. Testing, Inspection, Audit, and Quality Communication

After the order and required materials are confirmed, the project will be arranged according to the agreed scope. For laboratory testing, work may include sample review, preparation, testing, data evaluation, and report preparation. For inspections or audits, the service arrangement may include schedule coordination, checklist confirmation, on-site verification, photographs, findings, and reporting.

For production-related quality control projects, services may be arranged at suitable stages such as pre-production, during production, or before shipment, depending on the customer’s requirements and the production status. The supplier or factory must provide reasonable site access, available products, relevant records, and necessary assistance for the agreed inspection or audit.

If a technical issue, nonconformity, missing document, or sample discrepancy is identified, we will communicate the relevant information to the designated contact. Any additional testing, revised inspection scope, repeat visit, retesting, or corrective-action review is subject to separate confirmation when it falls outside the original order.

Estimated completion times depend on the service scope, applicable methods, sample condition, laboratory or site availability, technical findings, and customer response time. Any schedule provided is subject to final confirmation for the specific project.

7. Reports and Result Confirmation

Reports or service deliverables are prepared using the confirmed product and customer information. Customers should review names, addresses, model numbers, specifications, and other report details carefully before final issuance whenever a draft confirmation step is included.

Testing results apply to the samples received and evaluated under the confirmed conditions. Inspection findings reflect the products, quantities, production status, documents, and site conditions available at the time of service. Consultancy guidance is based on the information provided by the customer and the agreed scope.

A test report, inspection report, or consultancy document does not automatically constitute product certification, regulatory approval, or authorization to use a certification mark unless such an outcome is expressly included and confirmed in the order. The customer remains responsible for product design, manufacturing control, labeling, market access decisions, and compliance with applicable legal and buyer requirements.

8. Packing, Sample Return, and Delivery

Digital reports and documents may be delivered through an agreed electronic method. If original hard copies are requested, the document format, quantity, courier method, destination, and related charges will be confirmed according to the order details.

After testing, samples may be consumed, altered, damaged, opened, or otherwise unsuitable for resale or further use. Sample retention, disposal, collection, or return must be agreed in advance. Where return shipment is available, the customer may be responsible for courier charges, customs documentation, import duties, taxes, and destination handling costs unless otherwise confirmed.

For inspection or audit assignments, travel and site arrangements depend on the factory location, access conditions, local requirements, and confirmed service plan. Shipping methods and delivery arrangements are selected according to the nature of the documents or samples, destination, urgency, and applicable transport restrictions.

9. Order Changes, Delays, and Cancellations

Please notify us promptly if product specifications, test standards, factory details, inspection dates, quantities, destination markets, or reporting requirements change. We will review the impact on technical scope, cost, sample requirements, and schedule before proceeding.

Cancellation terms depend on the project status and expenses already incurred. Charges may apply when testing has started, samples have been prepared, personnel or travel has been arranged, third-party services have been ordered, or other committed costs cannot be recovered. Any revised terms will be communicated for confirmation.

Schedules may also be affected by incomplete information, delayed samples, failed delivery, restricted materials, unavailable factory access, production delays, requested scope changes, or circumstances beyond reasonable operational control. Updated arrangements will be discussed based on the actual situation.

10. After-Sales Support

If you have questions about a quotation, project status, report, test result, inspection finding, or regulatory recommendation, please contact Chinee Testing Service Co., Ltd. and provide the relevant order number, report number, product model, and a clear description of the issue.

Our team will review feedback according to the confirmed service scope and available project records. Where additional samples, retesting, document revisions, corrective-action verification, or further consultancy is required, the applicable scope, cost, and schedule will be confirmed before additional work begins.

For repeat orders and ongoing quality control programs, customers are encouraged to share updated product specifications, supplier changes, material changes, packaging revisions, destination markets, and buyer requirements. This helps ensure that each new service order reflects the current product and commercial needs.

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